Submitted by mauro on October 31, 2009 - 10:49pm.
We discovered the channel was not transmitting over the cable system. We just saw snow on the return signal. In other words, for a quite a while, in the evening, on Saturday, cable subscribers, trying to watch channel 13, in Worcester, just saw black for their money.
We are not sure when the outage first occured but we discovered it around 8:30 PM ,or so, on Saturday, the 31st of October. We inspected the site and found that WCCA's equipment seemed to be working well, we were sending out our signal, however it was not coming back from Charter's return line which distribute it on cable channel 13 in Worcester, to the viewers.
We placed calls to Charter, their dispatch number apparantly was changed without notice to us, we did leave a message with one of the Charter tech supervisors, but being a Saturday night, it seems the People's Channel's only option was to leave a message.
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