Charter Communications

UPDATE November 14,2008
Charter technicians have done some work on the problem this afternoon. Today they ran additional tests. It still is uncertain why the grainy images appear on and off. We have come up with a temporary fix until Monday. The Charter technician, said he will return on Monday to continue to find a resolution to the problem. Please let us know if you continue to see problems with the quality of channel 13 at your home.
Thank you for your continuing support, for your patience, and for watching WCCA TV 13.
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It's too early for snow in Worcester unless your the public access channel.

We have experienced poor signal quality consistently, off and on, for years. WCCA is sending a clear quality signal out, but viewers are seeing grainy images with intermittent hum, and over all, an embarrassingly poor signal quality.

It is frustrating. The city administration tells us they have contacted Charter. They tell us that first they have to determine if there is a problem. Once they determine the problem exist they will negotiate with Charter toward a solution.

Charter's technicians have been responsive but have failed to provide a long term remedy on a timely basis. I have a letter from 2004 sent to Charter complaining of the same issue.

Many public access / community producers put a lot of time, hundreds of hours, and many days, each week to produce and present their videos on Channel 13. It is so disappointing that there seems to be no urgency from Charter to rectify the matter.

The city's cable franchise agreement obligates Charter Communications to provide the Public Access channel with a signal quality equal to all the other channels on the cable system. To the thousands and thousands of cable subscribers, to the producers, show host, guest, and volunteers, WCCA wants you to know that we are doing our best to get the situation cleared up immediately.